To book a place on a trip or hiking vacation you must pay the required deposit or sums of money to KMTR. Payment of the deposit or full balance from the tourists acts as an acceptance of our Terms and Conditions. The contract between you and KMTR will exist from the date on the confirmation. The following terms apply to all cancellation and refund requests.
- No Cancellation/Amendment/Postponement charges applicable prior to 7 days from
- Check-in date.
- No Cancellation/Amendment/postponement charges applicable prior to 20 days from
check-in date for early bird booking.
- 100% of cancellation charges applicable within 7 days to check -in for regular booking.
- 100% of cancellation charges applicable within 20 days to check – in for early bird booking.
We endeavour to process your refunds within 10 business days from the date of receipt of the refund request. However, the refund is subject to the transaction and processing time taken by the bank after the process is initiated by KMTR.